EXCHANGES & RETURNS

 WHAT IS THE NICE MARTIN ONLINE STORE REFUND AND RETURNS POLICY?

Nice Martin offers Exchanges, Credit notes on all full priced goods for any reason. Nice Martin does not offer refunds unless the item is faulty beyond repair.

The item/s must be in original condition, with all tags remaining in place. Item/s must not be worn, washed or altered in any way. 

For Australian returns, If you wish to return a full price item the garments will need to be returned within 14 working days from the date of delivery. If you are outside the return timeframe, Nice Martin reserves the right to deny your return. 

 For all International returns, all claims must be lodged within 21 days from date of delivery. Please get in touch with our customer service team at hello@nicemartin.com to organise a return. 

Sale items - flash sales & sale will not be accepted for return. Please note all sale items are considered final sale, unless the item is faulty beyond repair.
  

HOW DO I ORGANISE A RETURN? (AUS CUSTOMERS ONLY)

Please just follow the steps in the link provided to submit a return.

https://360.postco.co/nicemartin

Please note - only full priced items will be accepted. 

 WHAT IF MY ORDER ARRIVES DAMAGED OR FAULTY?

We aim to provide our customers with products of the highest standard and quality. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the items is no longer in stock, a full refund will be issued. 

Returns that are damaged, show signs of wear (including traces of makeup, perfume, deodorant etc.) or do not have their original tags attached may not be accepted and may be returned to sender.
 

CREDIT VOUCHERS

Please note credit vouchers are valid for 12 months and not refundable or redeemable for cash. Online credit vouchers are only redeemable online. 

AFTERPAY

Our company policy and systems do not support refunds with Afterpay purchases.

All sales made through Afterpay are final.

WE DO NOT OFFER REFUNDS ON ITEMS PURCHASED USING THE AFTERPAY METHOD.

Afterpay is a separate entity, any queries in its regard must be emailed to them directly.