WHAT IS THE NICE MARTIN ONLINE STORE REFUND AND RETURNS POLICY?

Nice Martin does not offer refunds on goods due to change of mind. Nice Martin will only offer a refund if the garment is faulty beyond repair.

For Australian returns, If you wish to return an online item for a credit note or exchange, garments will need to be returned within 14 working days from the date of purchase. For International returns, all claims must be lodged within 21 days from date of shipping. If you are outside the 14 day return timeframe, Nice Martin reserves the right to deny your return.

The item/s must be in original condition, with all tags remaining in place. Item/s must not be worn, washed or altered in any way. 

Sale items - flash sales & sample sale will not be accepted for return, exchange or credit note.
 
HOW DO I ORGANISE A RETURN?

    LODGE A RETURN
 
(Only full price items will be accepted for free exchanges)
If you have any issues please contact hello@nicemartin.com
 
 
WHAT IF MY ORDER ARRIVES DAMAGED OR FAULTY?

We aim to provide our customers with products of the highest standard and quality. If you have received a garment with a fault simply follow the steps in the below link.

FAULTY RETURN

We will assess the fault upon return of the garment and reserve the right to repair or replace. If the items is no longer in stock, a full refund will be issued. 
Returns that are damaged, show signs of wear (including traces of makeup, perfume, deodorant etc.) or do not have their original tags attached may not be accepted and may be returned to sender.
 
INCORRECT ITEMS

If you have received an item different to the one you ordered, please follow the steps in the below link. 

REFUNDS

Nice Martin does not offer refunds on goods due to change of mind. Nice Martin will only offer a refund if the garment is faulty beyond repair.
If we can not replace or repair you item, your refund will be refunded to the original credit / debit card or Paypal account used to make the purchase. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately we are unable to influence this.
 
CREDIT VOUCHERS

Please note credit vouchers are valid for 12 months and not refundable or redeemable for cash. Online credit vouchers are only redeemable online.
 
AFTERPAY

Our company policy and systems do not support refunds with Afterpay purchases.
All sales made through Afterpay are final.
WE DO NOT OFFER REFUNDS ON ITEMS PURCHASED USING THE AFTERPAY METHOD.
Afterpay is a separate entity, any queries in its regard must be emailed to them directly.