FARLEY DRESS

RETURNS POLICY

You may return any full priced item/s for a refund/exchange or credit voucher within 7 days of purchase. 

If you do require additional time to return your item/s please contact our Customer Care team on returns@nicemartinl.com

Purchases made with a credit note cannot be returned for a refund.

ORDERS PURCHASED ON AFTERPAY ARE NOT ELIGIBLE FOR REFUND WITHIN NICE MARTIN. HOWEVER WE CAN OFFER AN EXCHANGE OR CREDIT NOTE.

Sale items are FINAL SALE, and will not be accepted for return, unless deemed faulty. 

Returned items must be unworn, unused, unwashed will all original tags attached. 

In the event a return does not meet the set standards, Nice Martin reserves the right to reject the return.

We do not offer refunds on sale items including those purchased in a Flash Sale or Discount Offer. 

All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear (including traces of makeup, perfume, deodorant etc.) or do not have their original tags attached may not be accepted and may be returned to sender.

**Online orders must be returned to the NICE MARTIN head office and will not be accepted in store.** 

 Please allow 3 - 5 days for processing from the date we receive your return.

Nice Martin is not liable for the loss of garments being returned. We encourage you to return your item/s via registered or traceable postal services and taking note of your tracking number. Returned items must be sent by a prepaid method of shipping. Before returning please ensure you’ve read and understood our returns policy.

Please fill out the returns form within your parcel and send it back to us within 7 days of receiving your order to the stated address.

If you are outside the 7 day return timeframe, your return may be denied. 

If you require assistance with your return, please contact returns@nicemartin.com and our customer care team will gladly assist you. 

RETURN FREIGHT

You are responsible for shipping and handling charges to return any unwanted items.

We offer free returns on orders that are deemed faulty worldwide.

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please contact our customer care team at hello@nicemartin.com with a brief description and upload a photo or two showing the defect/fault.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

INCORRECT ITEMS

If you have received an item different to the one you ordered, please immediately contact us at hello@nicemartin.com 

REFUNDS 

Your refund will be credited to the original credit card or paypal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately we are unable to influence this.

ORDERS PURCHASED ON AFTERPAY ARE NOT ELIGIBLE FOR REFUND WITHIN NICE MARTIN. HOWEVER WE CAN OFFER AN EXCHANGE OR CREDIT NOTE.

If you have used a gift voucher, you will be issued with a credit voucher valid for 6 months and redeemable at Nice Martin stores and online.

CREDIT VOUCHERS 

Upon receipt of your returned order, pending all other return conditions are met, we will issue you with a credit voucher to the value of your return via email. The email will include the credit voucher code to redeem online at checkout or at a Nice Martin store.

Please note credit vouchers are valid for 6 months and not refundable or redeemable for cash.

AFTERPAY

Our company policy and systems do not support refunds with Afterpay purchases. 

All sales made through Afterpay are final. 

We are happy to issue a store credit valid for 6 months or exchange within 7 days of purchase.

Any package being returned to us requesting a refund which has been purchased through Afterpay will automatically be issued a credit note.

Afterpay is a separate entity, any queries in its regard must be emailed to them directly. 

USING AFTERPAY ONLINE

Online shopping has never been easier with Afterpay. You can now receive your order straight away and pay for it in 4 equal fortnightly instalments, all interest free.

WHAT DO I NEED?

1. A debit or credit card

2. To be over 18 years of age

3. To live in Australia

HOW DOES IT WORK?

1. Add items to your shopping cart and continue through the checkout as normal

2. Select Afterpay as your payment method at the checkout

3. Login or register with Afterpay and confirm your order